With more and more features in GMail Labs, people will have two output options, getting more productive or getting lazier. Today, GMail has published two new features in their GMail product, updates to GMail Contact Manager and Canned Responses.
GMail has tried to make automation for most of the basic tasks that their user used. This is good, because this can fasten our daily operation and transfer some of our work into the system they developed.
In this other side, we are getting lazier and getting dependent of the product and eventually, we will stick to their product in the long term. It's a good way to take care of customer's satisfaction and loyalty. Make product that people like most and give them as low as possible at the pricing (zero price would be great).