I asked him whether he updated his antivirus database regularly and he did. Next, i asked him whether his computers are connected to the Internet all the time and the answer is yes. OK, so every computers are connected to the Internet. My next question is about security patches. It seems that he trusted the antivirus application very well and didn't take any other precaution, for example patching the operating system itself. This is the main problem for him and for many other home users.
Anti virus is not a silver bullet to protect your computer against attack from outsider. You may have to regularly patch your operating system and applications to make intruders/attackers harder to penetrate and corrupt your system.
I hope he learn something from this event and prepare better system protection in the future
Me myself never get too interested in virus/worms ever since i used Linux regularly
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