Internet Problem

It seems that my Internet problem is not on the mass disruption only, since today i couldn't connect whole day, leaving me with a dial up connection (lucky me i didn't throw away my old modem, which i could use to check my emails). I have asked the technicians about the problem and they told me to try put the line directly to the provider's line, bypassing the splitter which splits the data and sound in the telephone cables, but it didn't work out, so meaning that the problem lies on the network.

The technicians were supposed to come at 2 PM, but i have waited until 5 PM and they didn't showed up, so i called Speedy Care once again and asked them to reschedule the maintenance on Sunday, as i have to leave to Kaliurang on Saturday, so i won't be at home. I was quite disappointed actually, since the operator called me and she said that a technicians is ready to go to my house and i should go back ASAP (i did), but none of them came. I have wasted 3 hours of waiting for them and nothing happened. The problem still persists