I must admit that it makes easier for the users to have better flight experience, but in the other hand, if it's functioning, then it can make problems. This is what i experienced when trying Air Asia's Web Check In.
I'm leaving to Jakarta today with several of my family members and i'm planning to do a web check in in order to speed up things, but ended up with a split seats. I bought 6 tickets and i didn't choose to pick a seat (another paid feature from Air Asia which enables you to pick your own seat) because i think i can have the seat close to each other when doing the check in at the airport.
The problem arose when i tried to print the boarding pass after i selected all the passengers that were listed on the itinerary. Even though it listed all of them, but when i print the page, it will only print the first passenger and not the others. In the end, i have to re-print the boarding pass and i got a split seat for some of us.
Another problem that has been around for some time, but it hasn't been fixed by the airways is the session management. I think they are quite messed up for such big company. I know they can do better than that
My suggestion for now:
- If you don't have luggage and only travelling alone, use the web check in
- If you are travelling with other people and want to have seat next to each other, don't use the web check in (until Air Asia fixed the printing problem).
